RETURNS

Please refer to our Terms and Conditions for full details.

Return Requests

If you wish to request a return, please contact us at:
store@salinas-de-cadiz.com

Please include your order number and details of the Products concerned.

We will respond to your request as soon as possible during business hours (JST).

Return Conditions

Due to the nature of food products, returns are accepted only in the following cases:

- the Product is defective, damaged, or incorrect;
- the Product remains unopened and in its original condition.

Returns will not be accepted if:

- the Product has been opened or consumed;
- the Product has been damaged due to improper handling or storage after delivery;
- the request is made without reasonable grounds, except where required by applicable law.

Return Shipping

If a return is approved, the Client must follow the instructions provided and return the Product using a trackable shipping method.

For international returns, the Client is responsible for shipping costs, customs duties, and any related charges unless otherwise agreed.

For domestic returns (Japan), the Client is responsible for return shipping costs unless the return is due to a defect or error.

Refunds

Once the returned Product has been received and inspected, SALINAS DE CÁDIZ JAPÓN (DAMA BLANCA JAPÓN) will process the refund using the original payment method within a reasonable period.

SALINAS DE CÁDIZ JAPÓN (DAMA BLANCA JAPÓN) reserves the right to withhold refunds until the returned Products have been received and verified.